The general terms and conditions of Hug Uhrband AG
General terms and conditions of business
1. Subject matter of the contract
Hug Uhrband AG sells to the customer (hereinafter referred to as “customer”) the goods specified in print catalogs, flyers and in the online store subject to the delivery and sales conditions listed below (hereinafter referred to as “Terms and Conditions”).
2. Conclusion of contract
The contract between the customer and Hug Uhrband AG is only concluded upon the customer's order and its acceptance by Hug Uhrband AG. The customer's order is placed online. Hug Uhrband AG accepts the order by sending the customer an order confirmation via email or by delivering the ordered goods (including an invoice or delivery note).
3. Product range
All information regarding the goods provided to the customer during the ordering process is non-binding. Images and prices are subject to change.
4. Terms of payment
All catalog prices are guide prices that are continuously adjusted to the market. They are in Swiss francs (CHF), including VAT, and are unpackaged. Payment is generally made by invoice or credit card (Visa, MasterCard, Twint, PayPal, etc.). Hug Uhrband AG reserves the right to request advance payment from new customers and customers residing abroad.
5. Delivery conditions
If in stock, the products will be delivered immediately to the address provided by the customer. Otherwise, a written order confirmation with the expected delivery date will be issued. Delivery of the goods (from the loading ramp) is at the customer's expense and risk, even if partial deliveries are made. Claims for externally visible damage to the ordered goods will only be settled upon receipt of a certificate from the respective carrier.
6. Retention of title
The delivered goods remain the property of Hug Uhrband AG until full payment has been made.
7. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Hug Uhrband AG, Gutstrasse 73, 8055 Zurich, shop@uhrband.ch, telephone: +41442113626) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website https://happystrapy.com/kontakt/. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The following will not be taken back or refunded:
– Items that were made to order by the customer or specifically ordered for that customer
– Incomplete items (missing components and packaging, etc.). Returns made in accordance with these terms and conditions will be credited.
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Sample cancellation form (If you wish to cancel the contract, please fill out this form and return it.) – To Hug Uhrband AG, Gutstrasse 73, 8055 Zurich, Switzerland, shop@uhrband.ch – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |
8. Warranty and liability
No warranty period applies to any products offered in the catalog unless a different warranty period is expressly stated. Defective products will be replaced free of charge if the customer reports the defect in writing within 5 business days of receipt of the goods. To the extent permitted by law, liability for damages is excluded. In particular, Hug Uhrband AG is not liable for damages resulting from improper use or natural wear and tear, or for damages not caused by the delivered item itself (consequential damages).
9. Intellectual Property
Hug Uhrband AG reserves all rights to all designs, text, and graphics on its website. Copying or reproducing all or part of this website is permitted only for the purpose of placing an order with Hug Uhrband AG. All trademarks, product names, company names, or logos listed on the Hug Uhrband AG website are the sole property of their respective owners and require their consent before use.
10. Data protection
Hug Uhrband AG guarantees that it will comply with the provisions of the Swiss Data Protection Act and the relevant legal norms when collecting, processing, and using personal data. Customer data collected during order processing will be used solely for internal purposes. Data will only be shared with third parties if absolutely necessary for proper service provision and order processing. The customer consents to this use of their data. Furthermore, they have the right, upon request, to inspect the data stored about them at any time and to prohibit its use for internal purposes.
11. Severability Clause
Should individual provisions of these Terms and Conditions be invalid and/or ineffective in whole or in part, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions shall be replaced by provisions that most closely approximate the meaning and purpose of the invalid and/or ineffective provisions in a legally effective and economic manner. The same applies to any gaps in the regulation.
12. Place of jurisdiction and applicable law
The place of jurisdiction is the registered office of Hug Uhrband AG (Zurich). The legal relationship is governed by Swiss law.